Office Administrator Role

Role: Office Admin

Duties and Responsibilities:

  • Working in conjunction with and reporting to the Small Works/ FM Manager
  • First point of contact support to customer enquiries
  • Experience of liaising with and managing sub-contractors.
  • Scheduling periodic maintenance works and small capital projects.
  • Preparation of monthly reports detailing maintenance provided.
  • Filing personnel details and ongoing maintenance of staff change and training records.
  • Act as the primary contact point for all internal and external clients; to respond to and resolve customer requests, enquires and complaints within the relevant service level frameworks.
  • Liaise with the facilities team and or suppliers in order to handover, progress, update, resolve and close out customer issues; whilst providing feedback at key stages to all.
  • Initiate and track quotations, raise requisitions, place orders for required consumables and services.
  • Analysis and filing of contractor invoices.
  • General office duties;
  • Manage incoming and outgoing calls in a highly professional manner.
  • Respond to public enquiries via phone/office visits and follow up/ inform relevant team/ persons promptly.
  • Team player with the ability to work on one’s own initiative.


  • Excellent computer skills, particularly Excel and Microsoft office programs;
  • Excellent attention to detail;
  • Excellent telephone manner;
  • Ability to interact comfortably with all professional levels;
  • Excellent and proven knowledge and understanding of Microsoft Word, Excel and Power Point;
  • Strong planning and organisational skills;
  • Ability to work on own initiative and have a can do attitude:
  • High level of commitment and integrity at all times;
  • Enthusiastic and friendly manner with both internal and external stakeholders.


  • Previous office/admin experience.

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